• To register, all you need to provide is your name, email address, and password

• You must also agree to the "Terms and Conditions" and "Privacy Policy"

• You can fill out the rest of your account information including shipping, billing address, and personal options at your leisure

• Once registered, you can check your order status, order history, and manage your account

• You can edit your account online anytime just login into your account to add or modify information



•  You can contact our customer service centre on 800 965 664 our opening hours are: Sunday to Saturday 10:00 am to 10:00 pm / 7 days (UAE)

If you receive a message stating that your email address/password is not recognized, please follow the steps below:

• Make sure you are using the same email address and password you used to register.

• If you've forgotten your password, click on the “Forgot Your Password?” You will be prompted to enter your email address and a link will be sent to you with instructions to create a new password for your account

Please note: If you enter your password incorrectly 3 times, your account will be locked for 30 minutes. You will need to close and open a new browser after 30 minutes to sign in again

If you continue to experience problems, contact our Service Centre on: 800 965 664, Sunday to Saturday 10:00 am to 10:00 pm / 7days (UAE)

E-mail : [email protected] and WhatsApp 052 5929 749

• Currently, we accept payment online with Debit Cards, Credit Cards (Visa, MasterCard, American Express) if you prefer Cash on Delivery method you can pay only cash once you receive your order please note additional fees 15 AED will apply

• We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details.

• Information passed between your computer and our website cannot be read in the event of someone else intercepting it

• If you receive an error message related to credit card authorization failure, double check the card details such as; expiration date CVN or security code, try re-entering your Cart details, and be sure that the card is current and valid

• Please note: that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit

• After validating all payment information’s and an error message is received after a second attempt, call our Customer service team or contact your financial institution for further assistance

• If you pay by credit/debit card, once the transaction is completed online, your card will be charged automatically upon validation of the order

• If you will pay Cash, once you receive your order

• For Return, we request delivery company to return the item and will issue refund on Checkout once warehouse confirms the item is received and a credit memo will be created for the item

• Once we have received and inspected the returned product(s) and approved we will refund the price paid by you for the product(s)

To return the products you bought online, please contact our Customer Service on 8004358000 within a maximum seven-day period from receiving the order, a customer service agent will assist you with your request.

• Returns are not applicable for products bought on promotions or sale items.

• Return requests for opened or used products will not be accepted.

• Returned items should be unused and with all Faces tags still attached and in the same condition as received, in their original box and sealed packaging.

• No returns on Makeup and skincare products.

• Return of damaged products is limited to only manufacturing defects and is not applicable in case of misuse or failure to follow care instructions.

For returned items, you will get refunded for the value of the products only (excluding the Cash On Delivery fee and Shipping fee) if you paid:

• Credit or Debit Card on website:

Refund back to card used: After items have been received and accepted, it takes up to 10 business days depending on the different payment providers.

• Credit or Debit Card on Delivery:

- Online Voucher to be used online: After items have been received and accepted, it takes up to 2 business days to receive the voucher over email.

- Credit Note which can be redeemed in stores: Once items have been received and accepted at the store.

- E-gift Card that can be redeemed online and at Faces stores

• Cash On Delivery:

- Online Voucher to be used online: After items have been returned by the courier to the warehouse, received and accepted, it takes up to 2 business days to receive the voucher over email.

- Credit Note which can be redeemed in stores: Once items have been returned to stores, received, and accepted at the store.

- E-gift Card that can be redeemed online and at Faces stores

• Gift Card:

Any refund/exchange of goods purchased via faces.com with a Gift Card shall be made in accordance with Faces usual refund/exchange policy. However, please note that we will issue a refund to you on the new e-gift Card for the value of the returned item.

• Through Delayed Payment Provider on the Website:

After Faces receives, accepts, and processes your return, your refund will be processed in accordance with the Delayed Payment Provider's terms & conditions.

• MUSE:

Any refund/exchange of goods purchased via faces.com with MUSE points, points will be refunded back to the same customer MUSE account used when the order was placed.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.